Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Optimiser to optimize infrastructure, performance and costs for collaboration.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Optimiser we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Optimiser to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC Optimiser analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

Three top tips for Microsoft license management

Microsoft 365 sits at the heart of modern businesses, yet many struggle with their license management. According to Gartner, not only do businesses end up paying for unused licenses, but fewer than 10% feel they are getting maximum value from their investments.

Businesses are actively seeking solutions to control and optimise their Microsoft spending, so we’ve put together three top tips for effective Microsoft license management, alongside how Soft-ex’s 365 Analyser solution can help every step of the way.

1. Proactively track and manage license renewal dates

A great place to start is license renewal dates. When you’re head down in the day-to-day, it’s very easy to lose track of when renewals need to be completed (or contracts cancelled) by. Without clear visibility into start and end dates, organisations can easily find themselves locked into unfavourable contracts, left to then pay for another year of unwanted licenses, or not enough licenses for the team.

But Soft-ex’s 365 Analyser can help. Instead of relying on memory alone, or simply overlooking one of the deadlines, Soft-ex provides a consolidated view of all your Microsoft license agreements, including important dates. This provides teams with plenty of time to assess current usage, negotiate renewal terms and avoid unexpected cost hikes or service disruptions. In short, we make sure you only pay for what you need.

2. Implement robust policies and procedures for license allocation

One of the biggest contributors to ineffective license management is not having the right information to inform license allocation. Take joiners and leavers; given the amount of onboarding and offboarding hoops there are to jump through, it’s not uncommon for Microsoft licenses to be left off the checklist. In some cases, when new workers join, they’re automatically assigned a higher tier license where it’s not required. Then, when someone leaves, licenses are left unassigned and subsequently overlooked when it comes to renewals – meaning wasted spend.  

Soft-ex’s 365 Analyser helps establish clear policies and procedures for license allocation to make sure the right person always has the right license. By monitoring user activity, teams can tailor license assignments to specific roles and needs. The platform identifies inactive accounts so that teams can decommission or reallocate as needed.

3. Proactively monitor for Microsoft license changes

Microsoft licensing changes fairly regularly, which can cause big problems for businesses that don’t have visibility. Examples of these updates include price adjustments, changes to feature sets within different tiers (like E3 and E5), and modifications to consumption models are common occurrences. It can come as a shock to businesses when their bill unexpectedly spikes, and once again leaves teams feeling out of control of their spend.

Soft-ex’s 365 Analyser delivers insights into current license consumption so teams can make an informed decision should they need to reassess in the face of changes from Microsoft. With a greater understanding of the features included in each license type and how each is being used, it becomes a lot easier to identify where upgrades or downgrades are needed. Having this information at their fingertips allows businesses to respond quickly to license changes, minimising potential disruption to operations and unnecessary, unexpected costs.  

If you’re ready to guarantee maximum value from your Microsoft licenses, get in touch today to find out how our 365 Analyser could help you.

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WidePoint Subsidiary Soft-ex Launches M365 Analyzer

FAIRFAX,VA / WidePoint Corporation(NYSE American:WYY), the innovative enterprise cyber security and mobile technology provider, announced that its subsidiary Soft-ex Communications has just launched M365 Analyzer solution for Microsoft clients.

This new M365 Analyzer solution delivers a unique dashboard, detailing volumes and costs with clear ROIs and actionable insights. The solution also includes a new License Management module to manage typical challenges of M365 optimization including purchased but unassigned licenses; unused or underutilized licenses; and duplicated licenses. Gartner has indicated that companies could achieve anaverage of 30% reduction in cost by more active management of their M365 licenses.

Tangible benefits for Enterprises include compelling cost savings by optimizing licenses and enhanced visibility to continually manage M365 subscriptions more effectively. Additional benefits include improved compliance and risk management, ensuring that licenses are used correctly and meet internal policy requirements and if required, reallocated to where they are needed most withinthe organization.

Ian Sparling CEO of Soft-ex stated: "We are delighted to launch this new solution at a time when companies are reassessing and optimizing their Microsoft infrastructure. For the channels and distributors of Microsoft Modern Workplace solutions, who also sell our M365 Analyzer solution, they can benefit from gaining incremental recurring revenue with increased margins and a solution which allows them to differentiate service offerings and achieve true customer loyalty."

Jin Kang,CEO of WidePoint added: "Soft-ex is constantly innovating. With much of the business world and government using Microsoft solutions, it is of significant value-add that Soft-ex now launches a solution to optimize this M365 landscape."

About WidePoint
WidePoint Corporation (NYSE American:WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity & Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service, Cloud Security, and Analytics & Billing as a Service (ABaaS). To learn more, visit https://www.widepoint.com

About Soft-ex
Soft-ex is part of the WidePoint Group. Soft-ex provides organizations with actionable intelligence to help extract value and derive opportunities from their communication and collaboration data. Backed by a growing roster of global partners, Soft-ex is trusted by organizations across the public and private sectors in over 90 countries. Headquartered in Ireland, Soft-ex is a Microsoft Gold partner. To learn about Soft-ex and M365 Analyzer or to schedule a demonstration, please contact sales@soft-ex.net or visit soft-ex.net.

WidePointInvestor Relations:
Gateway Group, Inc.
Matt Glover or John Yi
949-574-3860
WYY@gateway-grp.com

SOURCE: WidePointCorporation

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Soft-ex win major North American Telco client for their Interactive Bill solution

Soft-ex have been selected to deliver an innovative Digital Billing experience to Wholesale & Retail clients.

The interactive Bill solution will manage B2B billing at scale with this agile solution designed to cut call center costs and deliver simplified customer experiences. Available as a cloud-based bill presentment and analytics solution, the portal is designed to guide customers through their monthly billing process with charge explanations, self-service payment, and dynamic reporting and insights.

Available in real-time, Interactive Bill puts customers in control of their billing experience, consolidating reporting for all services into one unified interface, making it easier than ever for customers to understand and analyze their billing data. Interactive Bill displays key changes to the bill, month over month, identifying trends and pointing out key KPIs.

Benefits already being experienced by this large US Telco include a transparent digital experience to enhancing enterprise customer engagement; competitive differentiator for new business acquisition; and an intuitive portal reducing inbound care calls significantly.

For more information, please contact IBsales@soft-ex.net

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