Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Optimiser to optimize infrastructure, performance and costs for collaboration.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Optimiser we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Optimiser to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC Optimiser analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

WidePoint Subsidiary Soft-ex Launches M365 Analyzer

FAIRFAX,VA / WidePoint Corporation(NYSE American:WYY), the innovative enterprise cyber security and mobile technology provider, announced that its subsidiary Soft-ex Communications has just launched M365 Analyzer solution for Microsoft clients.

This new M365 Analyzer solution delivers a unique dashboard, detailing volumes and costs with clear ROIs and actionable insights. The solution also includes a new License Management module to manage typical challenges of M365 optimization including purchased but unassigned licenses; unused or underutilized licenses; and duplicated licenses. Gartner has indicated that companies could achieve anaverage of 30% reduction in cost by more active management of their M365 licenses.

Tangible benefits for Enterprises include compelling cost savings by optimizing licenses and enhanced visibility to continually manage M365 subscriptions more effectively. Additional benefits include improved compliance and risk management, ensuring that licenses are used correctly and meet internal policy requirements and if required, reallocated to where they are needed most withinthe organization.

Ian Sparling CEO of Soft-ex stated: "We are delighted to launch this new solution at a time when companies are reassessing and optimizing their Microsoft infrastructure. For the channels and distributors of Microsoft Modern Workplace solutions, who also sell our M365 Analyzer solution, they can benefit from gaining incremental recurring revenue with increased margins and a solution which allows them to differentiate service offerings and achieve true customer loyalty."

Jin Kang,CEO of WidePoint added: "Soft-ex is constantly innovating. With much of the business world and government using Microsoft solutions, it is of significant value-add that Soft-ex now launches a solution to optimize this M365 landscape."

About WidePoint
WidePoint Corporation (NYSE American:WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity & Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service, Cloud Security, and Analytics & Billing as a Service (ABaaS). To learn more, visit https://www.widepoint.com

About Soft-ex
Soft-ex is part of the WidePoint Group. Soft-ex provides organizations with actionable intelligence to help extract value and derive opportunities from their communication and collaboration data. Backed by a growing roster of global partners, Soft-ex is trusted by organizations across the public and private sectors in over 90 countries. Headquartered in Ireland, Soft-ex is a Microsoft Gold partner. To learn about Soft-ex and M365 Analyzer or to schedule a demonstration, please contact sales@soft-ex.net or visit soft-ex.net.

WidePointInvestor Relations:
Gateway Group, Inc.
Matt Glover or John Yi
949-574-3860
WYY@gateway-grp.com

SOURCE: WidePointCorporation

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Soft-ex win major North American Telco client for their Interactive Bill solution

Soft-ex have been selected to deliver an innovative Digital Billing experience to Wholesale & Retail clients.

The interactive Bill solution will manage B2B billing at scale with this agile solution designed to cut call center costs and deliver simplified customer experiences. Available as a cloud-based bill presentment and analytics solution, the portal is designed to guide customers through their monthly billing process with charge explanations, self-service payment, and dynamic reporting and insights.

Available in real-time, Interactive Bill puts customers in control of their billing experience, consolidating reporting for all services into one unified interface, making it easier than ever for customers to understand and analyze their billing data. Interactive Bill displays key changes to the bill, month over month, identifying trends and pointing out key KPIs.

Benefits already being experienced by this large US Telco include a transparent digital experience to enhancing enterprise customer engagement; competitive differentiator for new business acquisition; and an intuitive portal reducing inbound care calls significantly.

For more information, please contact IBsales@soft-ex.net

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Soft-ex sponsor Ingram Micro GCIS

Soft-ex, a Microsoft Gold Partner and Ingram Micro Cloud Marketplace Partner are delighted to announce that we will be sponsoring the Ingram Micro Global Cloud & Innovation Summit in Las Vegas May 15-17 2023.

Surrounded by industry thought leaders, innovators and problem solvers from 60+ countries the summit presents the latest cloud solutions in cybersecurity, IaaS and other technologies to help grow and scale cloud business. It also presents the opportunity to expand channel revenue dramatically by tapping into the Ingram Micro global cloud ecosystem.

Soft-ex will be showcasing our latest release of our innovative Unified Analytics solution, which helps drive Microsoft Teams adoption and usage. Be sure to drop by our booth to learn more.  

For more information visit https://www.ingrammicro.com/globalcloudinnovationsummit/ or email us at sales@soft-ex.net

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