Check out the latest interview with Ian Lindsay, SVP Sales at Soft-ex with UC Today on "Bill visibility and drilldown analytics that increase customer retention, reduce costs and help deal with multi-platform environments".
COVID has driven a massive change in the market, taking place in a very short period of time. Both UC providers and enterprises using UC solutions are still trying to adjust to this transformation, and one of the things requiring renewed attention is the bill.
“The bill has never changed so quickly and so much in its entire life,” notes Ian Lindsay, SVP Sales at Soft-ex.
This change triggers a profound need for intelligent billing tools, which allow a better understanding of what companies are actually paying for. Or in one word: visibility.
The Soft-ex solution is all about that visibility – providing interactive billing and analytics to UC providers and carriers, which in turn use it to present the bill to their customers.
You can read the full article here
