Soft-ex win major North American Telco client for their Interactive Bill solution
Soft-ex have been selected to deliver an innovative Digital Billing experience to Wholesale & Retail clients.
The interactive Bill solution will manage B2B billing at scale with this agile solution designed to cut call center costs and deliver simplified customer experiences. Available as a cloud-based bill presentment and analytics solution, the portal is designed to guide customers through their monthly billing process with charge explanations, self-service payment, and dynamic reporting and insights.
Available in real-time, Interactive Bill puts customers in control of their billing experience, consolidating reporting for all services into one unified interface, making it easier than ever for customers to understand and analyze their billing data. Interactive Bill displays key changes to the bill, month over month, identifying trends and pointing out key KPIs.
Benefits already being experienced by this large US Telco include a transparent digital experience to enhancing enterprise customer engagement; competitive differentiator for new business acquisition; and an intuitive portal reducing inbound care calls significantly.
For more information, please contact IBsales@soft-ex.net
Digital Billing Communications
Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients
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